Crisis Communication After an Attack
(MIT Technology Review, 20.04.16)
Here’s an increasingly common scenario: You’re a business or IT leader, and you learn—quite possibly from sources outside your company—that cyberattackers have compromised your organization’s systems. You don’t know yet how serious a breach you’re facing, but it’s clearly time to activate your crisis-communication plan.
Crisis PR Lessons from Zika, Ebola Experts
(Ragan’s PR Daily, 29.03.16)
Words like “Zika” and “Ebola” have the power to alarm nearly any audience—and for a good reason. In comparison to these damaging viruses, crises of corporate scandals and executive shakeups seem tame. Yet we can still glean valuable takeaways from the biggest health scares since AIDS and Asian bird flu.
Employees Need HR Communication in Crisis, Speaker Says
(Bloomberg BNA, 24.03.16)
Crisis communications evokes images of embattled chief executive officers with microphones shoved in their faces, but “when we focus only on these external stakeholders, we overlook one of the most important audiences in a crisis—our employees,” branding consultant Marianne Griebler said in a March 24 webinar.
EFSA Issues Food Crisis Communication Guidance
(Food Quality News, 21.03.16)
The European Food Safety Authority (EFSA) has published recommendations to ensure ‘consistency and coherence’ when communicating with external parties during a crisis.
“The secret of crisis management is not good versus bad; it’s preventing the bad from getting worse.” —Andy Gilman