Corporate Branding Digest, December 7, 2015
Posted on December 7, 2015 by Havas PR
Crisis Management in the Digital World
Whether you are reading about the Volkswagen emissions scandal, #[insertgrievancehere]mustfall, or another link bait headline by Donald Trump, it becomes clear that crisis communication has changed irrevocably in the age of digital.
Crisis Management 101: Did Writing Fake Reviews Help or Hurt Bell Mobility?
When things are going well for a brand on social media, the benefits are easy to measure: an uptick in sales, boom in referral traffic, increased activity on traceable links. When things are going poorly, the silence can be deafening… and difficult to track. Especially if your brand is already suffering.
3 Things Pilots Know About Crisis Management
(Fast Company, 24.11.15)
When it’s just you and your craft at 5,000 feet, what matters most is experience.
Ebay’s Spinoff of PayPal Is a Model for Crisis Management
Every enterprise, no matter how big, successful or skillfully managed, will eventually have to deal with a challenge that represents an existential crisis. In meeting that challenge, every flaw will be exposed and every weakness will be pounced upon by competitors. A crisis is management’s ultimate test.
“Change before you have to.” —Jack Welch